Support system optimized

We’ve improved our support system (ticket system) to better address your questions and issues. It seems there were some misunderstandings about how to use the support system. Thank you all for your feedback on this. We’ve made several adjustments to make the process more intuitive for you. Previously, the help section was linked before the ticket system because most inquiries were questions already answered in the help section. This meant we kept receiving the same questions, which we had to answer repeatedly. Now, you can access help and support separately through the Help menu at the very top. When you enter a title for a new support request, it automatically checks the help section for matching tags (keywords) as you type. If there’s a match, a box will appear on the right with a relevant hint and a link to the help article. Additionally, on my profile (Toni) and anywhere my name appears, there’s now a “Message” button that lets you open a ticket directly with me.